Consumers
Learn about agencies, advocacy groups, patient charters for health care consumers.
Agencies and advocacy groups
- Disability Services Commissioner VictoriaA statutory body that functions independent of government, the Department of Health and Human Services and Victorian disability services to provide a free, confidential and supportive complaints resolution process.
- Office of the Health Services Commissioner VictoriaReceives and resolves complaints about health service providers with a view to improving the quality of health services for everybody.
- Consumers Health Forum of AustraliaPeak organisation providing leadership in representing the interests of Australian healthcare consumers.
- Getting started: participation frameworks for healthcare organisationsRecent Australian and international examples of consumer participation frameworks.
Patient charters
- Australian Charter of Healthcare RightsDescribes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that, wherever and whenever healthcare is provided, it is of high quality and is safe.
Open disclosure
- Open disclosure - Australian Commison on Safety and Quality in Health CareOpen disclosure is the open discussion of incidents that result in harm to a patient while receiving health care with the patient, their family, carers and other support persons.