Known issues

Issue: Due to EBSCO maintenance from May 5 - 12th, you won't be able to download full eBooks to read offline.

Suggestion: You can still read books online and download eBook chapters.

Issue: Upon trying to access a webpage, get error - It looks like you may have logged in to (sic) many times in your session. Please return to your last successful login and try again. If you continue to have trouble accessing Library resources please contact us to check your access details.

Suggestion: This is usually caused by having multiple browser windows open, causing too many logins. Log out and clear your cookies and cache.

Issue: Broken links when trying to access Informit content. This is a known issue due to the update of the Informit platform.

Suggestion: to search for articles, journals or videos go directly to Informit .

Issue: Unable to login

Suggestion: There are a few different login pages for various La Trobe University services and some require slightly different versions of your username to be entered. Try the following:

  • If the login page you are using is like the one below please try entering your student number/username . If your student number is 12345678 for example you would enter that and your password as shown below.

    Typical grey login screen 

  • Eduroam requires you to use your username followed by E.g.
  • There is a known issue where the login to databases "expires" and will not work despite your login working elsewhere. You will need to reset your password.
Issue: Unable to access (General)

Suggestion: Standards Online (SAI Global) requires you to register individually before you can access it.
You can view the full standard without downloading by selecting "Read Only".
Try again at a different time- there is a limit on concurrent users.

Issue: Accessing and using PDFs from Standards Online.

Suggestion: Standards Online have updated how their content can be used and require all distributors to ensure that users are not able to breach their licence requirements - the FileOpen plugin is now needed for Adobe Reader software.

The FileOpen plugin limits usage of Standards Online content to only what is allowed in the licence agreement:

  • Access to open and save the document for one user on one device. If you would like access for more than one user, please select the Multi-User PDF option
  • Ability to print the document twice
  • No ability to cut and paste from the document
  • More information on SAI Global.


Issue: Error messages when trying to login.

Suggestion: SciVal requires you to register individually before you can access it.

Issue: Staff having trouble accessing.

Suggestion: Login to the VPN then go to this URL