General tips
General tips
Something not working? Here are the very basics:
- Login via the library using your student number or staff username, e.g. 12345678 (not your email). Do not try to access via an ‘institutional login’ link.
- Check you are accessing La Trobe online resources – ez.library.latrobe.edu.au should be in the URL and the database will have Access by La Trobe University Library somewhere on the page. Please ask for help if you are asked to pay.
- Change the browser OR try connecting via VPN.
- Clear the cache and cookies (see link below)
- Close the browser and restart your computer.
- Turn on Javascript.
- Go direct from the database homepage.
- Reset your password (even if your login is working on other sites).
Further help
- Report problems with accessStill require assistance? Submit a help request and library staff will respond.
- Password reset toolHaving trouble logging into library resources even though your password works elsewhere? You may need to reset your password.
- Clear your cache from any browser or deviceOne of our the best ways to fix access issues is to clear the data stored in your web browser. Find out how to do it for your particular browser.
- Contact usPhone, chat, and physical locations
- La Trobe VPN for studentsThe La Trobe VPN allows you to securely access the La Trobe network from anywhere, and access resources as if you were on-campus.
- La Trobe VPN for StaffThe La Trobe VPN allows you to securely access the La Trobe network from anywhere, and access resources as if you were on-campus.