Skip to Main Content

Login problems


Your library login and password may expire even if you can login elsewhere. You will need to reset your password. If you’re still having issues, please shut your browser, clear your cache, and try again.

Different types of login

Login type Where to use it

What to enter

Library Resources login

You may see it:

  • Clicking on a link in library search e.g.: Full text available at Springer Books or View online
  • Clicking on View Online in Reading Lists
  • Clicking on a Database name e.g. Informit Complete

Everything before the @ eg c3charles or 12345678

This will NOT have any . or spaces

  • My Account in Library Search
  • Microsoft applications
  • LMS
  • Reading list

You will likely see one of these screens

Login options

This is in the form or


This includes the or


If you encounter this error, try clicking link Back to home page:

A black text on a white background

Description automatically generated with medium confidence


Those who have both student and staff accounts may see this error message if already signed in to one account via Single Sign-On through Active Directory and trying to sign in with the other:

Either use the same account to sign in or try a different browser, sign out of Microsoft applications, LMS etc.