Login problems
IMPORTANT
Your library login and password may expire even if you can login elsewhere. You will need to reset your password. If you’re still having issues, please shut your browser, clear your cache, and try again.
- Reset password (students)Library login not working? You may need to reset your password even if your logins work elsewhere.
- Clear your cache from any browser or deviceOne of our the best ways to fix access issues is to clear the data stored in your web browser. Find out how to do it for your particular browser.
Different types of login
Login type | Where to use it |
What to enter |
Library Resources login |
You may see it:
|
Everything before the @ eg c3charles or 12345678 OR c3charles@ltu.edu.au or 12345678@students.ltu.edu.au This will NOT have any . or spaces |
Username |
You will likely see one of these screens |
This is in the form c3charles@ltu.edu.au or 12345678@students.ltu.edu.au
This includes the @students.ltu.edu.au or @ltu.edu.au |
If you encounter this error, try clicking link Back to home page:
Those who have both student and staff accounts may see this error message if already signed in to one account via Single Sign-On through Active Directory and trying to sign in with the other:
Either use the same account to sign in or try a different browser, sign out of Microsoft applications, LMS etc.