Login problems

IMPORTANT

Your library login and password may expire even if you can login elsewhere. You will need to reset your password. If you’re still having issues, please shut your browser, clear your cache, and try again.

Reset password (students)
Library login not working? You may need to reset your password even if your logins work elsewhere.
Clear your cache from any browser or device
One of our the best ways to fix access issues is to clear the data stored in your web browser. Find out how to do it for your particular browser.

Different types of login

Login type

Where to use it

What to enter

Library Resources login

You may see it:

Clicking on a link in library search e.g.: Full text available at Springer Books or View online
Clicking on View Online in Reading Lists
Clicking on a Database name e.g. Informit Complete

Everything before the @ eg c3charles or 12345678

This will NOT have any . or spaces

Username

My Account in Library Search
Microsoft applications
LMS
Reading list

You will likely see one of these screens

This is in the form c3charles@ltu.edu.au or 12345678@students.ltu.edu.au

This includes the @students.ltu.edu.au or @ltu.edu.au

If you encounter this error, try clicking link Back to home page:

A black text on a white background

Description automatically generated with medium confidence

Those who have both student and staff accounts may see this error message if already signed in to one account via Single Sign-On through Active Directory and trying to sign in with the other:

Either use the same account to sign in or try a different browser, sign out of Microsoft applications, LMS etc.